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Support Policy

At Holy Calligraphy, we are dedicated to providing exceptional support to ensure you have a smooth and satisfying experience with our products—both digital and physical.

How We Provide Support:
  • Email Support: Reach us anytime at contact@holycalligraphy.com, We aim to respond within 24–48 hours (excluding weekends and holidays).

  • Pre-Purchase Inquiries: Have questions about file types, sizing, or customization before buying? Feel free to reach out!

  • Post-Purchase Help: If you experience any issues with downloads, file access, or product quality, we’re here to help.

  • Custom Orders Support: For personalized calligraphy requests, we’ll keep you updated throughout the design process and are available for revisions as outlined in your order.

Digital Products:

Support includes help with file downloads, format issues, or basic customization guidance (if editable files are included).

Physical Products:

Support covers order tracking, delivery issues, or concerns about product condition upon arrival.

We’re here to ensure your experience with Holy Calligraphy is both meaningful and worry-free.

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